Salesforce.com Debuts Automated Lead Engine
Global CRM vendor Salesforce.com has announced availability of its Salesforce1 for Financial Services, a tailored sales solution with a lead and referral engine for retail banking that automates the process of identifying and nurturing prospective clients across every interaction with customer service reps, lenders, bank officers and sales and marketing teams. Leads across any channel including social, mobile and Web are captured and tracked, which gives retail banks a single view of all prospective customers. The Salesforce1 for Financial Services builds upon previous versions to allow retail banks, wealth management companies and insurance providers the opportunity to build strong ties with customers through real-time customer service engagements and 1:1 relationships.
Apple Armors Up With Genieo Removal Tool
Antivirus vendor Bitdefender has released its Bitdefender Adware Removal Tool to remove aggressive adware that can alter users’ search results, inject ads and monitor Web sites visited specifically for the Mac environment. The tool scans a user’s system for adware and its elements and, if detected, asks to remove all traces of the software and resets browser settings that were changed by the adware, eliminating unwanted ads and modified default search results. Adware-heavy software doesn’t constitute malware, but it can spread through fake application installers and codecs. The removal tool so far recognizes and removes only Genieo. Although Genieo often comes with an uninstaller, users regularly report that it doesn’t work or it leaves active software behind.
IBM Expands OpenStack in Cloud
IBM has announced it’s expanding its support of open technologies by providing OpenStack integration and cloud virtualization and management capabilities across IBM’s entire server portfolio with IBM Cloud Manager with OpenStack. Built on the foundation of IBM SmartCloud Entry, it provides support for the latest OS release, Icehouse, and full access to the complete core OpenStack API set to help clients ensure application portability and avoid vendor lock-in. It also extends cloud management support to System z, in addition to Power Systems, PureFlex/Flex Systems, System x and any other x86 environment. The technology can be accessed at OpenStack Marketplace, an online resource where organizations wanting to build or use OpenStack clouds can easily discover and compare products and services that best meet their business requirements.
GoAnywhere Improves Single-Sign On UE
File-transfer and encryption specialist Linoma Software has debuted single-sign on (SSO) support in its secure FTP server software GoAnywhere Services version 3.5. The new feature simplifies the user experience without sacrificing security by improving productivity, increasing adoption, centralizing user access control and adding a uniform security layer through the use of SAML 2.0 support. Additional enhancements include two new languages, custom disclaimers for all languages and new Virtual Folder commands. The GoAnywhere platform is a managed file transfer and secure FTP solution that streamlines and automates file transfers with trading partners, customers, employees and internal servers. It also provides enterprise-level controls and detailed audit logs for PCI-DSS, HIPAA, HITECH, SOX, GLBA and state privacy laws compliance.
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