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The match-ups are set for the ultimate college hoops showdown. Here are four lessons from the Final Four for solution providers.

While many MSPs strive to be all things IT to their clients, the reality is that customers’ comfort level with handing the IT reins to an outsider can vary from task to task and business to business. So what managed services are getting the most attention? Here are 7 top services delivered over the network.

Carefully developing an SLA not only sets clear boundaries and responsibilities for service delivery, it can give an MSP a deeper understanding of the customer’s business and the impact IT services have on customer business processes. In order to get the most from your SLAs, be sure to consider these five factors when developing such agreements.

Technologies such as virtualization and cloud computing are making standardized platforms acceptable… even preferable. Enter IBM with new, pre-engineered delivery of like servers, storage, service-desk assets and more as a way to speed deployment and lower cost. Are you ready for this shift?

The ties in social media are too weak and superficial to contribute much to everyday business, at least right now. So, stop worrying about Twitter and Facebook.

SMBs went on an IT hardware and software buying spree with resellers in 2010, pushing sales up 2 percent to nearly $59 billion.

Gartner is bullish on Platform-as-a-Service, but their optimism comes with a warning: Get ready for PaaS hype, confusion and mixed messages ahead.

Chalk Cisco up among the likes of Oracle, Symantec and others who would rather collaborate with IT services partners than compete with them.

The cloud is serious business – and with that comes both opportunity and a new level of concern for cloud service providers trying to lure savvy-if-skittish CIOs. Are your contract cloud services enterprise-ready?

There’s some breathlessness in the channel press over a  new research report indicating SMBs are increasingly choosing the likes of Best Buy and Walmart over their local VAR when it comes time to buy a new desktop PC. Small analyst firm Techaisle of San Jose, Calif., issued the bad news Monday, saying that retail sales [...]