Professional Services Article Archive:

2112 Report: Channel Profits Up in 2013

The new 2014 Channel Profitability Report by The 2112 Group finds that solution provider net revenue climbed in 2013 despite the profitability of products and services falling – in some cases dramatically.

On Point: Communications Take Fore in New Offerings

Businesses need more than just Skype to communicate these days. In this week’s On Point column, we focus on communications solutions through the Web, the cloud and even a robot on wheels.

Microsoft Adds a Touch of Business Intelligence to Office 365

Microsoft’s new Power BI for Office 365 offers businesses a touch of intelligence on top of their existing cloud-based applications. While not quite Big Data, it does provide SMBs and midmarket companies with a taste of analytics.

Pure Storage Ups Ante on Flash Array Services

Pure Storage is looking arm partners with a business model that changes the way end users buy and maintain their enterprise storage.

Professional Services Almost Too Valuable to Solution Providers

A new report by The 2112 Group and Ingram Micro finds solution providers place high emphasis on professional services to define their value and drive profitability. While professional services are valuable, solution providers’ may be holding on to them too tightly, causing them to miss opportunities.

Juniper Aims to Raise Profile Among Buyers

Juniper Networks believes it has the right technology and products, but acknowledges a lack of awareness among the new class of non-tech buyers. It’s pivoting its strategy to become more appealing to business-oriented consumers and partners that want to deliver services.

Surface Gets Dressed Up for Work

Microsoft’s point-of-sale efforts could make Surface a legitimate part of retail business services and elevate the fondleslab from partner pariah to channel chum.

HP in S.C. Dispute Over Failed Child Support System

A ruling in a public-sector services contract dispute between HP and the state of South Carolina later this month could cost HP upwards of $275 million, the vendor warned investors this week.

Partner in Hot Seat Over Health Care Web Sites Debacle

How could an online health insurance exchange that had worked so well and become a national model be ruined so completely? For Massachusetts, the answer lies with the service provider.

‘Tis the Season: IBM, Bechtle Euro Deal a Reason for Channel Cheer

IBM and Bechtle scored a $115 million public sector server and services contract with the European Commission, a deal with several strong indicators for solution providers of all sizes.