Unified Communications Article Archive:

A new study provides ample justification for solution providers that employee habits and business processes are morphing perhaps faster than we’d imagined.

John Chambers explains he is not opposed to the buyout, but wants interoperability guarantees to ensure fair competition is not stifled,

Comcast Business continues to refine its indirect sales efforts, naming a new channel sales executive and introducing a configuration tool for solution providers.

New IDC figures show Q1 videoconferencing equipment revenues fell a whopping 22 percent from the previous quarter and dropped 13.2 percent from the year-ago quarter. Market leaders Cisco and Polycom led the segment’s downhill slide.

Cisco is once again trying to block Microsoft’s acquisition of Skype, hoping to blunt the software giant’s ambitions in unified communications. Cisco doesn’t want to unravel the deal, but rather force technology changes that will strain relations with Microsoft in this burgeoning market segment.

The executive rumblings that shook up channel leadership at unified communications stalwart ShoreTel Inc. are apparently reverberating all the way to the corner office as CEO Peter Blackmore announces he’ll retire as soon as a successor can be found.

Resellers of Avaya Inc.’s business communications and collaboration wares may finally be getting some relief from navigating thousands of price groups and hundreds of catalogs as the vendor moves to streamline and simplify the ordering process for its channel partners.

IT decision-makers charging full speed toward UCC with visions of greater organizational efficiency and improved worker productivity are skipping a key step in the process: Most haven’t bothered to ask what their employees need or want.

New research indicates that partnerships between telecom agents and solution providers are growing both in number and in strategic importance as customers look to get all of their communications and technology services from a single, trusted source.

XpertUniverse claimed it was teased with the prospect of becoming part of Cisco SolutionsPlus, a reseller program designed to augment Cisco’s advanced technology products to create complete solutions by placing select products on the Cisco price list and allowing them to be sold by Cisco sales teams and channel partners.