AWS increases MSP oversight and compliance requirements to weed out weaker providers
Managed service providers (MSPs) working with Amazon Web Services will need to comply with stiffer requisites to maintain their place in the program. The cloud market leader is tightening up its requirements to weed out weaker providers and ensure higher customer satisfaction.
The Lowdown: Beginning April 1, AWS MSPs must comply with Version 4.0 of the MSP Partner Program Validation Checklist, which includes stricter requirements for quality control, certifications, and solution oversight. In a blog post, AWS says the changes reflect customers’ increasing expectations for cost-effective, agile, and secure cloud solutions.
The Details: Under the Version 4.0 checklist, AWS managed service providers must have their solutions reviewed and approved by Amazon, must undergo mandatory assessments of checklist compliance and review of launch opportunities in the previous 12 months, and must maintain high customer-satisfaction reviews. In addition, Amazon is adding third-party auditing of partners and customer satisfaction to measure performance and evaluate program compliance.
The Impact: Amazon says the new requirements are about ensuring that customers get the most out of its services and MSPs deliver the highest-quality solutions. However, the requirements will make it harder for MSPs to operate in the Amazon program, resulting in a winnowing of weaker and less committed partners.
Channelnomics Point of View: Cloud-based service providers such as AWS are increasingly turning to partners to provide end users with professional services and support for selecting, implementing, integrating, and supporting infrastructure and application solutions. Amazon’s new customer-satisfaction requirements demonstrate that vendors are becoming increasingly aware that retaining accounts requires partners to help customers get the most out of their cloud investments.