Global systems integrator offers advanced managed services with deep analytics and professional services
Dimension Data is pushing beyond its roots of product reselling and integration services to offer next-generation managed services that boast advanced analytics coupled with industry-leading professional services.
The Lowdown: The Managed Services Platform offers near accelerated insight and reporting across multiple domains, locations, and technologies. Dimension Data says the next-generation service liberates IT and operations teams to focus on more strategic, value-add tasks such as improving the customer experience, maximizing cost efficiencies, and exploring emerging technologies.
The Details: Dimension Data says the new managed service platform includes:
> Automation Capabilities: Comprehensive analytics, service delivery, and process development with proactive, near-real-time performance visibility and control.
> Leading-Edge Agility and Scalability: The ability to scale in rapid business growth environments with minimized risk of downtime.
> Cross-Technology Expertise: Deep expertise across multiple technology areas including networking, collaboration, security, customer experience, and enterprise applications leveraging strong global partnerships with leading technology vendors.
The Buzz: “Our global managed services and delivery platform has re-engineered the end-to-end client journey, radically simplifying IT operations management and eliminating the pressure of day-to-day operations, while also allowing clients to take advantage of Dimension Data’s relationship with other NTT companies and best-of-breed solution providers,” said Bill Padfield, group COO of transformation and services at Dimension Data.