March 6, 2019
New native mobile app capabilities make it possible for partners and customers to create mobile-first workflows
By Channelnomics Staff
IT service management specialist software vendor ServiceNow is taking its workflow management capabilities to the next level with the Mardrid Release of its Now Platform by adding no-coding mobile workflow creation.
The Lowdown: The Now Platform Madrid Release includes hundreds of new features and enhancements to aid partners and customers that use ServiceNow for internal workflow management and external field support. Native mobile workflow creation and management is the most significant of the innovations, in that it enables ServiceNow users to craft workflows starting from a mobile perspective and through mobile devices. ServiceNow describes the new mobile capabilities as giving users a consumer-like experience with enterprise-class capabilities.
The Details: The significance of native mobile isn’t enabling the use of mobile devices for workflow management, but rather making it easier to create those workflows. The Madrid Release gives users no-code workflow capabilities. Users can select options from pre-defined menus in a drag-and-drop interface to create workflows and functions in a mobile context for all of ServiceNow’s applications, including IT Service Management and Field Service Management products.
ServiceNow has added other features as well, including Agent Workspace for identifying and prioritizing incident response across multiple machines having the same issue; Alert Intelligence for identifying and prioritizing work orders with the most significance; and updated digital services change management that enables organizations to make changes to workflows more efficiently.
The Buzz: “Everyday work is the new killer mobile app. We’re making it simple and easy to make work mobile-first and mobile-friendly,” said CJ Desai, ServiceNow’s chief product officer. “With the Now Platform Madrid Release, IT and customer service employees can get meaningful work done with a thumb swipe. This is just the beginning; we’ll continue to roll out mobile capabilities across the enterprise, so that using mobile in your work life is as easy as using mobile in your personal life.”
