Adds more commercial laptops to recall of batteries prone to overheating and posing a potential fire risk
HP is raising attention to a laptop battery recall announced in January, but largely overlooked due to the U.S. government shutdown. HP added more commercial laptop models, many sold through channel partners, to the list of units that have batteries prone to overheating.
The Lowdown: The battery recall is a continuation of a replacement effort launched by HP in 2017 and extended in January 2018. The latest recall is adding more laptops that contain China-made lithium batteries. HP released an application that checks whether a laptop’s battery is affected by the recall.
The Details: Several models are affected by the defective batteries, including the following:
> HP ProBook: Models 640 G2, 640 G3, 645 G2, 645 G3, 650 G2, 650 G3, 655 G2, 655 G3, 430 G4, 440 G4, 450 G4, 455 G4, 470 G4
> HP ZBook: Models 17 G3 and 17 G4
> HP x360 310 G2
> HP Pavilion x360
> HP ENVY m6
> HP 11 Notebook PC
Several versions of the HP ProBook 4 Series, HP ZBook, HP Envy,
The Impact: HP is providing battery replacements through its internal support organization and authorized service providers. The exact number of affected units is unknown, but as many as 150,000 HP laptops need battery replacement. HP didn’t release details on how it’s covering the cost of the battery replacement program or how it’s compensating authorized partners.
The Buzz: “HP’s primary concern is for the safety of our customers. HP is proactively notifying