Managed Services sponsored by SolarWinds MSP

SolarWinds

Channelnomics Original

SecureWorks Hit by Weak Customer Retention

March 28, 2019

Defecting customers hit service provider hard, underscore need to tamp down churn

Managed security service provider (MSSP) SecureWorks lost more than 8 percent of its market value yesterday despite posting strong year-over-year revenue gains. The culprit: high customer churn.