IT decision-makers seek out managed services, automation
A poll of 400 enterprise ITers in North America by Insight Enterprises sought to gauge how companies are handling digital innovation within their organizations. The result? The 2019 Insight Intelligent Technology Index.
The Lowdown: For the most part, survey respondents agreed that data is the key to transforming their businesses. More than half (52%) said the primary objective of digital innovation is improving business operations, while 47% cited improving the customer experience and their relationships with customers.
>Investments on right track, but challenges loom: 89% of respondents said they think their investments in digital innovation have been moderately or very successful. The challenges include security and data privacy (48%), up-front costs (38%), expertise in new technology (32%), and infrastructure delays (31%).
>Secure data will drive transformation: IT pros need to determine where information lives, how to secure and back it up, and when and where to move it for optimal value. According to 50% of respondents, the top challenge in managing cloud spending is determining best-fit workloads for public, private, and hybrid clouds. Of those polled, 43% said securing data in a dispersed environment poses their top challenge over the next three to five years, while 41% cited modernizing data protection and recovery.
>Subscriptions, managed services propel workplaces into future: Of respondents, 77% said IT leasing models would help them better equip their workforces with modern technology solutions. Nearly three-quarters (72%) said their organizations consume at least some bundled products and services, and 89% plan to continue or increase their consumption of bundles.
>Automation, e-procurement to strengthen IT supply chain: More than half of respondents (52%) said their IT supply chains are “very or extremely optimized” in the way of procurement, but 47% said they want to improve how they use providers to streamline hardware lifecycle services. Also, 47% said they need to improve their e-procurement process, and only 16% have fully automated IT procurement processes.
The Buzz: “There is no greater reality check today in technology than how a business handles its data — it creates the most challenges and opportunities. While data enables innovation, its vulnerability continues to cause anxiety among IT leaders,” said Steve Dodenhoff, president of Insight North America. “Companies have no choice but to launch transformative initiatives that allow them to improve how they access and leverage data across geographies, platforms, and systems.”
“IT modernization is foundational to successful digital transformation,” said Shawn O’Grady, senior vice president and general manager of cloud and data center transformation at Insight. “From assessing cloud and on-premises platforms required to support processing-intensive applications like AI and deep learning to acquiring new skills and processes required by digitally driven organizations, IT is evolving from the ground up. Data transformed into intelligent information derives greater returns for the business and creates seamless experiences for employees and clients.”