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Survey: Business Units Won’t Wait for IT Depts

May 13, 2019

Capacity limitations and request processing inefficiencies cause business units to bypass IT departments

For solution providers, there’s some good news and some bad news. The bad news first: Inefficient IT departments unable to keep up with their business units’ requests are forcing operations managers to seek products and services outside the normal acquisition and deployment process. The good news: This problem is also a benefit to IT solution providers.