The company has reinvented its marketplace site as an e-commerce platform for third-party solutions and released ConnectWise Now, an interactive interface that lets partners manage all areas of their business – sales, marketing, customer service, finance, etc. – from a single location.
The Lowdown: ConnectWise, which offers an as-a-service platform for professional service automation, remote control and access, remote monitoring and management (RMM), quote proposal and automation, and cybersecurity risk assessment, made the announcements at its IT Nation Explore conference in Orlando, Florida.
The Details: The new-and-improved ConnectWise Marketplace provides support for license and usage-based purchasing and billing. For partners, the new transactional capabilities will be available around-the-clock starting June 24; non-partners can expect to have access to those features sometime this summer.
While Webroot’s and Bitdefender’s products are the only ones available at the marketplace currently, more solutions will be rolled out in the coming weeks and months.
As for ConnectWise Now, company officials said it provides partners with “more control over their business than ever before” by placing aggregate data in a single location and presenting dashboards that provide visibility into active remote-control sessions, cloud health, high-priority tickets, patch compliance, sales pipelines, and other metrics.
In addition, ConnectWise has enabled single sign-on (SSO) for its entire product portfolio, allowing partners to manage user access to all applications in one place.
The Buzz: “We pride ourselves on the service and support we provide our partners, but not everyone wants or needs to spend time going through a ConnectWise account manager to purchase a third-party solution,” said Jason Magee, CEO of ConnectWise. “When you already know the solution you want, you should be able to make a fast, simple transaction so you can get back to the business of serving your customers. That’s what the reinvention of the Marketplace is all about.”
“We understand that having accurate knowledge of your organization and the teams you manage is absolutely crucial to making better business decisions,” said Jeff Bishop, Chief Product Officer at ConnectWise, in discussing the benefits of ConnectWise Now. “That’s why we’ve been working on improving the overall alignment of our product suite, including creating a single screen where all application data can be accessed and viewed, and in a way, that can be tailored to suit your needs. And because ConnectWise is dedicated to the security of our overall suite and your systems, we have released single sign-on for all applications.”