Managed service enabler expands on vision to provide more tools, resources
Vendor channel conferences are about getting partners excited about new products and initiatives, and Datto didn’t fail in that regard at its annual DattoCon event this week in San Diego. The managed service enabler unveiled nearly two-dozen new products, upgrades, and partner integrations.
The Lowdown: DattoCon, now in its seventh year, attracted more than 2,900 managed service provider (MSP) partners from around the world to what has become one of the largest channel events. Datto used the gathering as a platform for transmitting its vision for an open, comprehensive managed service ecosystem in which partners can build service practices with its and third-party products.
The Details: Among the new and improved products unveiled at DattoCon:
> Cloud Continuity for PCs: An image-based business continuity service that takes continuous backups and protects critical PC data; MSPs can now recover individual files or an entire PC image without the need for a local appliance, access reliable backups of PC data, and virtualize backup images in the Datto cloud.
> SIRIS 4: A next-generation release of Datto’s flagship backup appliance that boasts improved operational efficiency, reliability, and durability. The enhanced processing power means SIRIS 4 virtualizes 50% faster.
> Datto SaaS Protection for Office 365 with Vade E-Mail Security: Datto partnered with Vade Secure to provide AI-based threat detection of phishing and malware attacks against Microsoft Office 365 users.
> Layer 3 Switches for Cloud Management: The new E310 Series switches allow Datto MSPs to deliver fully managed networking with enterprise-class performance.
> Direct Integration with Intermedia for UCaaS Management: Datto and Intermedia announced full integration of the Intermedia Control Panel for its Unified Communications-as-a-Service and the Autotask PSA platform for more holistic managed service capabilities and functionality.
> Improved Autotask PSA User Experience: Improvements to the professional services automation (PSA) platform gives MSPs easier access to account summaries in the Autotask CRM, configurable layout of sales opportunities, and better reporting on account activity and health checks.
The Impact: Datto continues to expand its managed service capabilities and offerings since its merger with Autotask and change in management, with Tim Weller taking over the helm from founder Austin McChord. The new product announcements, improved functionality of existing products, and integration with allied vendors are giving Datto MSPs greater access to capabilities that will enhance their market value.
The Buzz: “Our announcements today at DattoCon spotlight how Datto continues to innovate in our core product lines that are purpose-built for MSPs,” said Emily Glass, Chief Product Officer. “Prime examples include Datto’s cloud-first Cloud Continuity for PCs, which extends our capabilities to protect all SMB data, and Datto Networking’s new high-performance Layer 3 switches. These additions help MSPs address critical IT issues for clients while creating margin opportunities for partners to grow their managed services.”