TBI offers guidance to channel on CCaaS
Via its new e-book, master agent TBI offers partners a deep dive into the history of CCaaS in the channel and helps them come up with a game plan for selling these solutions.
The Lowdown: The e-book, “Selling Contact Center-as-a-Service in the Channel: The History, Benefits, and Trends,” also explores the benefits of CCaaS, the ideal customers, and how to select the right vendor.
The Details: TBI, a Chicago-based master agent that provides telecom and managed services, says CCaaS is a fast-growing opportunity for channel partners. Gartner predicts the market for this technology set will reach more than $40 billion annually by 2021.
>Enables superior and consistent customer service
>Allows customers to communicate across any and all touchpoints, in real time
>Promotes improved customer engagement and satisfaction
>Lowers contact center maintenance costs by reducing IT head count
The Buzz: “At TBI, we want to make sure our partners are fully prepared to sell these solutions effectively and efficiently as the opportunity continues to grow,” said Steve Roos, vice president of technology and business development at TBI. “A lot of CCaaS growth can be attributed to the fact we’re living in the age of the customer, and this e-book helps our partners sell solutions that deliver the superior customer experience that’s expected today.”