With Managed Workplace 12, MSPs also can better manage customers’ Intronis Backup processes
Barracuda Networks continues to build on its acquisition earlier this year of Managed Workplace with the latest release of its remote management and monitoring (RMM) tool, which includes features that enable MSPs to deliver expanded software patch and update management capabilities.
The Lowdown: With Managed Workplace 12, service providers can ensure that their customers’ software remains protected through the latest patches and updates, an important step in defending against increasingly sophisticated cyberthreats.
The Details: The patching and updating capabilities for the new version of Managed Workplace come through Advanced Software Management, a new operational accelerator for the solution. Through the new accelerator, MSPs can perform third-party patch management through a single console.
Service providers can quickly identify customer software that’s out-of-date, acquire and test software updates and patches when they become available, and schedule updates and patches. The Barracuda solution also gives reports on the success of the software updates and patches to confirm either that the security is in place or that more work needs to be done.
In addition, the combination of the software management capabilities and backup monitoring means MSPs can better manage their customers’ Intronis Backup processes, enabling them to deliver multi-layered protection and improve efficiencies in how they deliver their services.
The Impact: Enterprises are increasingly turning to the channel for managed security services to cope with a complex cybersecurity environment, which, in turn, is driving MSPs to bulk up their security services capabilities. Barracuda has done this through both internal innovation and acquisitions, having this year bought not only the Managed Workplace solution but also InfiSecure’s bot detection technology.
The global managed security service market is expected to grow at more than 14.5% a year over the next several years, reaching $58 billion by 2024, according to analysts with Market Research Engine.
Background: In February, Barracuda bought Managed Workplace from endpoint security vendor Avast Software. In the deal for Managed Workplace – which was first developed by Level Platforms – Barracuda also agreed to resell Avast’s Business CloudCare, Management Console, and antivirus solutions.
The Buzz: “Our acquisition of Managed Workplace earlier this year builds on the momentum Barracuda has generated in the MSP market, particularly around our managed security offerings,” said Brian Babineau, senior vice president and general manager of Barracuda MSP. “We’re pleased to be announcing our first major update to the platform, with the addition of Advanced Software Management and Intronis Backup monitoring scripts, among other enhancements, in Managed Workplace 12. Both of these new capabilities are illustrative of our commitment to further strengthening our security and data protection solutions portfolio for our MSP partners.”
“It’s very exciting to hear that Managed Workplace is introducing and integrating third-party patch and software update management capabilities at scale in their upcoming release,” said Nadra Yazaji, senior director of managed IT services at RSM US. “Today, we use Managed Workplace and another third-party patching tool to provide a patch management solution for our customers. Having a single solution with which we can detect, acquire, deploy, and report all patch activities would be incredibly valuable to our organization.”
“We at Ergo use a range of tools to service all our medium to enterprise customers. It’s essential we find the right tool to fit the customers’ needs while making it cost effective for all involved,” said Damien Kelly, technical operations manager at Ergo Group. “We have found that using Barracuda Managed Workplace gives us the flexibility and scalability to deliver a high standard of service faster and more efficiently to meet the customer’s needs. The introduction of third-party patching tackles one of the more complex issues we have in securing customers’ environments. It mitigates the need for expensive third-party services that are siloed and require individual attention while also being time-consuming, with most solutions excelling in one area and not in others. This offers a one-size-fits-all solution that enables Ergo to add an additional level of security in a speedy manner. Security is key, and reducing the footprint that can be exploited is a must for every company.”
“This new capability is a great enhancement to Managed Workplace,” said Eric Gorman, co-founder, executive vice president, and COO of Integrated Enterprise Solutions. “With the addition of third-party patch management, through a single pane of glass, we can deliver an extra security layer to all our customers’ applications. It’s very similar to the existing Managed Workplace patch management feature, which means my technicians will learn it within hours, not days. The ease and simplicity of this new feature is going to provide even more value-add to our clients.”