Report from Continuum finds that cybersecurity skills shortage key culprit
Dogged in large part by the continuing shortage of cybersecurity talent, MSPs and their smaller business customers don’t have the resources needed to protect themselves against cyberattacks, according to a new survey released this week by IT solution provider Continuum.
The Lowdown: The survey of 200 MSPs in the United States, conducted by Vanson Bourne, found that 74% of MSPs have been the victim of a cyberattack in the past year, with 83% saying that their SMB customers also have been hit by hackers.
The Details: The much-noted cybersecurity skills gap was cited as a key challenge, with more than one in five MSPs saying that their organizations lack the technical skills, certifications, and knowledge needed to protect themselves and their customers against cyberattacks. At the same time, 40% of MSPs said they also are struggling to get and keep the necessary skills to sell and provide security services, fueling a problem of inaccessibility to resources, and 80% are hitting barriers when selling solutions to their customers.
The result includes MSPs that are unsure if they can adequately protect themselves or their customers and are increasingly exposed to significant trouble if they or their SMB customers are attacked. The report found that 43% of MSPs said their organizations would be solely accountable if a customer sustains an attack and 83% said customers would sue them if attacked.
MSPs need to re-evaluate their cybersecurity strategies not only to better protect themselves and their customers against cyberthreats but also to grow revenue from selling their solutions. Among the suggestions for MSPs outlined in the Continuum survey are taking a more proactive approach to dealing with challenges, trying to bridge the skills gap, and stressing security training and education among customers. The vendor noted that previous research found SMBs will spend 27% more for the right cybersecurity solution.
The Impact: MSPs and their cybersecurity capabilities continue to be a focus in the industry. In April, Continuum bulked up its platform with new solution areas aimed at enabling customers to better protect themselves against threats. In addition, the MSPAlliance earlier this month rolled out a system for rating MSPs and their capabilities for protecting themselves and their customers against attacks.
The Buzz: “With threats and attacks still on the rise, MSPs should be looking to spark more meaningful conversations around cybersecurity — both internally and with their customers,” said Brian Downey, vice president of security products at Continuum. “From knowledge comes confidence, and this research clearly indicates that the confidence level of MSPs in adequately supporting SMB cybersecurity needs is not where it needs to be right now. Finding the top talent, implementing the right cybersecurity solutions, and facilitating training programs to bring IT staff up to speed should be top priorities for any MSP as they continue to seek out ways to proactively protect their customers and themselves.”