New releases of Remote Assistant for MSPs focus on Apple operating systems
Cloud-based backup company MSP360 is giving MSPs tools to remotely support their customers from computers running Apple macOS systems and mobile devices powered by the tech giant’s iOS or iPadOS operating systems.
The Lowdown: MSP360, which until July was known as CloudBerry Lab, this month launched two releases of its freeware MSP360 Remote Assistant for MSPs using the Apple operating systems to deliver client support.
The Details: The offerings from Delaware-based MSP360 are:
> Remote Assistant for macOS: Provides authentication via PIN or encryption key, supports the meeting feature in macOS, provides basic chat functionality – including real-time chats through text and voice – and protects data transmissions via public key encryption.
> Remote Assistant for iOS: Delivers an easy and secure remote-control tool, through encryption, for any iOS or iPadOS device, enables participation in meetings while working remotely, and offers background Voice-over-IP (VoIP) capabilities to let users chat using voice rather than text and text chat if users can’t talk.
The Impact: The latest offerings by the company, which says it has more than 8,000 MSP partners and more than 300,000 users, add to its lineup of products for managing client environments with Apple OSes, which also includes the iOS app for its Managed Backup Service. The company is in a crowded and fast-growing cloud backup market that includes such heavyweights as Microsoft, Oracle, and Google, as well as cloud giant Amazon Web Services (AWS) and other rivals like Barracuda Networks and Datto. It also enables backup to such cloud providers as AWS, Azure, and Google Cloud. The market is expected to grow more than 21% a year though 2023, when it will hit $5.66 billion, according to Market Research Future.
Background: Along with the name change, the company in July brought on veteran Veeam executive Brian Helwig as CEO. In October, MSP360 said that it saw third-quarter revenue grow 60%, that the number of MSPs signing up for its managed cloud backup service doubled year-over-year, and that data stored in the cloud using the company’s platform grew 128%, from 200 petabytes to 455.
The Buzz: “Our team is committed to making it easier for MSPs to manage and provide remote support to their clients,” Helwig said. “We encourage our customers to share feedback with us as we continue to roll out new features for all versions of our MSP360 Remote Assistant product.”