Solarwinds MSP Pulse

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Welcome to MSP Pulse

The MSP Pulse tool is supported by SolarWinds MSP and The 2112 Group. Our companies are committed to helping businesses like yours build efficient, productive, and prosperous managed services practices.

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In what city is your company primarily located?

What was your company's gross revenue for calendar year 2019?

Less than $1 million

$1 million to $5 million

More than $5 million

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Now we need to know a few details about your business.

Which types of managed services does your company offer? (select all that apply)

Complete managed services

Server management

Network monitoring/management

Device management (desktop, laptop, mobile)

Data backup and management (Disaster Recovery-as-a-Service)

Software management

Risk assessment/management

Website hosting and/or management

Communications and collaboration

Database management

Hosted storage and backup

Managed security services

Virtual desktop

Managed print services

What percentage of your company's 2019 gross revenue came from managed services?

1-5%

6-10%

11-15%

16-20%

21-25%

26-30%

31-35%

36-40%

41-45%

46-50%

51%+

What percentage of your company's 2020 gross revenue will come from managed services?

1-5%

6-10%

11-15%

16-20%

21-25%

26-30%

31-35%

36-40%

41-45%

46-50%

51%+

How many dedicated, full-time salespeople work to sell your company's managed services?

10+

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What is the gross profit margin of your company's average managed services contract?

1-5%

6-10%

11-15%

16-20%

21-25%

26-30%

31-35%

36-40%

41-45%

46-50%

51%+

Which of the following verticals do you sell managed services to? (Select all that apply)

Health care

Education

Legal

Local government

Other public sector

Media

Utilities

Retail

Manufacturing

Professional services

Financial services

None of the above

What is the average term of your company's managed services contracts?

No contract/no commitment

Month to month

Six months

1 year (annual)

2 years

3 years

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How many active customers does your company support with managed services?

1 to 10

11 to 25

26 to 50

51 to 75

76 to 100

101 to 150

151 to 200

201 to 250

251 or more

How many new managed services customers does your company add per month, on average?

0 to 5

6 to 10

11 to 25

26 to 50

More than 50

How many customers cancel or fail to renew their managed services contracts each month, on average?

0 to 5

6 to 10

11 to 25

26 to 50

More than 50

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As a percentage of gross revenue, how much is your company reinvesting annually to expand managed services capabilities and capacity?

1-5%

6-10%

11-15%

16-20%

21-25%

26-30%

31-35%

36-40%

41-45%

46-50%

51%+

In an average managed services proposal, how much does your company typically discount from published pricing to final proposal?

1-5%

6-10%

11-15%

16-20%

21-25%

26-30%

31-35%

36-40%

41-45%

46-50%

51%+

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The 2112 Group respects your privacy and confidentiality. By submitting your name and email, you authorize The 2112 Group to share that you participated in the MSP Pulse program with our partner, SolarWinds MSP. The 2112 Group will not share your specific, identifiable responses you provided with our partners or any third parties. For more information on how we handle and protect your personal information, please see our Privacy Policy.

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