POD2112 Tag

Podcast: Delighting Customers

Kevin Gilroy, executive vice president of Samsung Electronics, knows a thing or two about building the right solutions for their market, simplifying complex systems and delighting customers to keep them engaged. Gilroy shares his insights and approaches to delighting customers....

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Podcast: Capitalizing on Recurring Revenue

The gaining popularity of managed services among vendors and solution providers, the importance of building strong services businesses and the mistakes large vendors make in transitioning to managed services and recurring revenue models....

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