Channelnomics

AI and the Changing Face of Tech Support

Artificial intelligence is having a profound impact on how partners support end users

AI-enabled technology has matured significantly in the past five years, becoming a bedrock of customer support. The technology is now so capable that channel partners routinely rely on it to provide end users with Tier 1 support, which includes everything from initial customer inquiries to account management to basic troubleshooting.

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